Refund Policy

Overview

At PANAdmin.in, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for our services.

Please read this policy carefully before making a payment, as it forms part of our Terms and Conditions.

General Refund Policy

Our refund policy is designed to be fair to both our customers and our business. Due to the nature of our services, which involve government fees and processing costs, refunds are generally limited to specific circumstances.

Refund Eligibility

Non-Refundable Scenarios

Refunds will NOT be provided in the following circumstances:

• Applications that have been successfully submitted to government agencies
• Change of mind after application submission
• Failure to provide required documents within stipulated time
• Providing incorrect information that leads to application rejection
• Delays in processing by government agencies
• Service fees for applications that are under process
• Shipping charges once the PAN card has been dispatched

Government Fees

Government application fees are paid directly to NSDL/Protean or UTI and are generally non-refundable once the application has been submitted. These fees are determined by the government agencies and are beyond our control.

In cases where government fees are refundable according to government policies, we will assist you in claiming the refund from the respective agency, though we cannot guarantee the outcome.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at mytaxonchennai@gmail.com or via WhatsApp at +91 8939695711
2. Provide your application reference number and payment details
3. Explain the reason for your refund request
4. Provide any supporting documentation

Our team will review your request within 3-5 business days and inform you of the decision. If approved, the refund will be processed to the original payment method within 7-10 business days.

Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit Cards: Refunded to the original card
• Net Banking: Refunded to the source bank account
• UPI: Refunded to the UPI ID used for payment
• Wallet: Refunded to the digital wallet

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Service Cancellation

You may cancel your service request at any time before we submit your application to the government agency. To cancel, please contact our customer support team immediately.

If cancellation is requested after working hours or on weekends, it will be processed on the next business day. If your application has already been submitted to the government agency by that time, the cancellation cannot be processed, and no refund will be issued.

Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate the matter by:

1. Contacting our grievance officer at mytaxonchennai@gmail.com
2. Providing detailed information about your application and the refund request
3. Including any relevant documentation or correspondence

We will make every effort to resolve the dispute amicably. If we are unable to resolve the dispute, you may pursue other legal remedies available under Indian law.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to periodically review this policy for any updates.

Your continued use of our services after any changes to this policy constitutes your acceptance of the revised policy.

Contact Information

For any questions about this Refund Policy or to request a refund, please contact us:

Email: mytaxonchennai@gmail.com
WhatsApp: +91 8939695711
Office:
MyTaxon Consultancy Services
5/1 First Floor, 1st Main Rd, Karambakkam, Porur,
Chennai, Tamil Nadu 600116